Effective Date: 27 May 2025

At HireVA, your privacy is a top priority. This policy explains how we collect, use, and protect your personal information when you use our website, submit a form, or engage our services.

1. Information We Collect

We may collect the following:

• Personal Data
• Name, email, phone number, business name, website, social handles
• Task preferences, onboarding details
• Usage Data
• IP address, browser type, device info, page interactions
• Cookies, pixels, and session data for analytics and advertising

2. How We Use Your Data

We use your data to:

• Match you with the right virtual assistant
• Communicate via email, SMS, or phone
• Deliver customer onboarding and support
• Send service updates and relevant promotions
• Improve our website, services, and ad targeting

3. Legal Basis for Processing (GDPR)

For EU/UK users, our processing is based on:

• Contractual necessity (e.g., fulfilling your VA request)
• Legitimate interest (e.g., site improvement, marketing)
• Consent (e.g., subscribing to updates)
• Legal obligation (where applicable)

4. Sharing Your Data

We do not sell your data. We may share it with:

• Our internal team for matching and support
• Vetted virtual assistants under confidentiality agreements
• Third-party providers (e.g., CRM, email, analytics) who adhere to strict privacy standards

5. Cookies & Tracking

We use cookies, pixels (like Meta Pixel), and analytics (e.g., Google Analytics) to:

• Understand visitor behavior
• Improve performance and UX
• Deliver relevant ads
• You can manage cookie settings via your browser or device.

6. Data Retention

We retain your personal data only as long as needed:

• Lead data: 12 months
• Customer records: up to 36 months, or per contract
• Analytics data: anonymized after 24 months

You may request deletion at any time.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

📧 Email: [email protected] to exercise your rights.

8. California Residents (CCPA/CPRA)

If you’re a California resident, you may:

• Request access to your data
• Request deletion of personal info
• Opt out of any data sale (we don’t sell data, but honor opt-out requests)
• Use the “Do Not Sell My Info” link in the footer or email us at [email protected]

9. Children’s Privacy

Our service is not intended for users under 18. We do not knowingly collect information from minors.

10. Data Security

We implement technical and organizational safeguards to protect your data, including:

• Encrypted storage
• Access controls
• Regular audits
• No system is 100% secure, but we continuously monitor and improve.

11. International Transfers

If you are accessing HireVA from outside the U.S., note that your data may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.

12. Updates to This Policy

We may update this policy occasionally. Updates will be posted on this page with the new effective date.

13. Contact Us

For questions, requests, or complaints:
HireVA Privacy Team
📧 [email protected]
🌐 https://hireva.org